Look up tracking numbers in bulk
Check delivery status on each carrier's website for shipments customers asked about or that may be late, and list the ones that need action.
The problem today
For every customer inquiry, staff look up tracking numbers one at a time on carrier websites. Each carrier words its status differently, so delays are spotted late.
The workflow in Kitewell
- Paste tracking numbers and carriers into a batch sheetAutomatic
- Look up delivery status on each carrier's websiteWeb
- AI classifies delays, returns, and address problemsAI judgment
- Staff review shipments that need actionHuman task
- Export the results as CSVAutomatic
What AI does
Classifies each carrier's wording into common categories such as delivered, delayed, or returned to depot.
Where people decide
Staff review shipments that need action and decide whether to contact the customer or arrange redelivery.
Features used
What a PoC checks
- Whether lookups run reliably on your carriers' websites
- Whether the categories match your handling rules
- Whether processing time fits your daily volume
Discuss a PoC for this work
We check whether this workflow runs on your own work and screens.
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