Commercial disclosure
This is a translation for reference. The Japanese version prevails.
Last updated:
Disclosure under Japan’s Act on Specified Commercial Transactions.
| Item | Details |
|---|---|
| Seller | Descarty, Inc. |
| Responsible manager | Yota Hamada |
| Address | Shibuya Dogenzaka Tokyu Bldg. 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan |
| Telephone | Disclosed without delay on request. Please contact us by email. |
| [email protected] | |
| Price | [For companies] Kitewell Team (up to 25 people and 15 projects): the same prices as the kitewell.com plan (below). Kitewell Enterprise (26 people or more, closed networks, the management platform, VMs Descarty hosts): set in individual contracts for the setup. One-month PoC with an FDE (a Descarty engineer working with your staff): ¥500,000 (¥550,000 including tax). If you go on to a contract, the PoC fee is credited to the first year’s contract amount. OEM and partner licenses: set in their individual contracts. [kitewell.com plans] 14-day trial: free, with no credit card, and Kitewell Team features on up to 3 computers. Kitewell Personal: ¥3,000 per person per month (¥3,300 including tax). Kitewell Team: ¥14,800 per computer per month (¥16,280 including tax), or ¥148,000 a year (¥162,800 including tax). Credit packs: ¥1,800 for 1,000 credits (¥1,980 including tax). Orders from outside Japan are charged in US dollars, excluding tax: Kitewell Personal USD 20 per month, Kitewell Team USD 99 per computer per month or USD 990 a year, and credit packs USD 12. [kitehand.ai plans] Prices are per hand (an AI hand). Free trial: free, with no credit card, for one hand taking one job for up to 30 runs. Own Key: ¥7,400 per month (¥8,140 including tax), or ¥74,000 a year (¥81,400 including tax). Pro: ¥14,800 per month (¥16,280 including tax), or ¥148,000 a year (¥162,800 including tax). Orders from outside Japan are charged in US dollars, excluding tax: Own Key USD 49 per month or USD 490 a year, and Pro USD 99 per month or USD 990 a year. |
| Other charges | Yen prices exclude tax, with 10% consumption tax included alongside. US dollar prices exclude tax, which may be added as local law requires. Payments in US dollars may incur currency conversion fees set by your card issuer. Internet connection and communication charges are the customer’s responsibility. Charges for external services the customer uses, such as AI models, are separate. They can be paid to their providers or, depending on the contract, included in our invoice. Pro on kitehand.ai includes AI usage. On Own Key, you pay the provider of the AI model you choose directly for its usage. |
| Payment methods | Kitewell Enterprise, the PoC with an FDE, and OEM and partner licenses are paid by invoice (bank transfer). Kitewell Personal, Kitewell Team, and credit packs on kitewell.com, and Own Key and Pro on kitehand.ai, are paid by credit card through Stripe. |
| Payment timing | Licenses for companies, the PoC, and OEM and partner licenses are paid by the date set in the contract and invoice. The kitewell.com trial is free of charge. Kitewell Personal and Kitewell Team are charged when you subscribe and then automatically on each renewal date, monthly or yearly. Credit packs are charged when you buy them. The kitehand.ai free trial is free of charge. Own Key and Pro are charged when you apply, and then automatically on each renewal date, monthly or yearly. Adding a hand or moving to a higher plan is charged at the time of the change for the rest of the current billing period. |
| Delivery | A license for companies can be used from the start date set in the contract. The PoC runs for one month from the start date set in the contract. kitewell.com plans and credit packs are available immediately after payment is completed. The kitehand.ai free trial is available as soon as you sign up, and Own Key and Pro promptly after payment is completed. |
| Returns and cancellation | Because of the nature of software, no returns are accepted. Cancelling a license for companies, any refund, and OEM and partner licenses follow the contract. Kitewell Personal and Kitewell Team on kitewell.com can be cancelled at any time and remain usable until the end of the current billing period; there is no prorated refund. Seven days after a plan ends, its workflows stop running; nothing is deleted, projects can still be opened and exported, and they run again when you subscribe. Own Key and Pro on kitehand.ai are refunded in full within the first 30 days of a paid plan. They can be cancelled at any time and remain usable until the end of the current billing period; after the 30 days there is no prorated refund. A credit for removing a hand or moving to a lower plan goes to the next payment. When a plan ends, its hands go back to the free trial with the runs they have left, and nothing is deleted. |
| System requirements | macOS 13 or later, or Windows 10 (version 1809) or later or Windows 11, 64-bit. A Linux version is coming. kitehand.ai works in a current web browser. |