Classify inquiries and draft replies
AI classifies messages from the inquiry form and drafts replies to common questions. A person reviews every reply before it is sent.
- Runs on your own PCs and servers
- Use Azure OpenAI, Amazon Bedrock, Google Vertex AI, or an in-house model
- Its engine is Descarty's open-source Dagu (GPL-3.0)
24 new inquiries sorted in 9 seconds and 18 replies drafted from past ones; a person approved them and they were sent, and the 4 urgent inquiries and 2 with no past reply went to a person. Kitewell built the workflow 3 minutes after the request.
A real run on October 28, 2026, sped up. The system it works with was built for the demo.
The problem today
Staff route inquiries and write first replies by hand, drafting the same answers to routine questions every time. Urgent inquiries sometimes wait too long.
The workflow in Kitewell
- Collect new inquiries from the inquiry management systemAutomatic
- AI judges each inquiry's type and urgencyAI judgment
- AI drafts a reply based on past answersAI judgment
- Staff review, edit, and approve the replyApproval
- Send the reply and update the recordAutomatic
What AI does
Judges each inquiry's type and urgency, and drafts replies to common questions from past answers.
Where people decide
Staff review every reply, edit it as needed, and approve sending it.
Prove Kitewell on your own systems
Try it free for 14 days on your own PC. To see it working first, ask for a 30-minute demo. There is also a one-month onboarding (¥500,000 before tax), where we build your first job together.
What to check when you try this work
- Whether classification matches your existing routing rules
- Draft quality, and how often staff need to edit
- How to connect to your inquiry management system
How the onboarding runs
- Week 1Requirements and success criteria
- Weeks 2 to 3Build
- Week 4Verify on production screens
- Final dayReport
One-month onboarding
- Length
- One month
- Cost
- ¥500,000 (tax excluded). Your staff build, with the developer beside them
- If you go on to a license
- The onboarding fee is credited to the first year's contract
- Without the onboarding
- At Team scale, start on Team monthly (¥14,800 per computer a month, tax excluded), and cancel in any month
You can try it first on your own PC, in the free 14-day trial.
Frequently asked questions
- Could an AI draft reach a customer unchecked?
- No. Staff review every draft, edit it as needed, and approve sending it.
- Do our documents and screens leave the company?
- Kitewell runs on your own PCs and servers, and Descarty never receives your business data. You choose the AI model: a cloud API, or an in-house or local model with an OpenAI-compatible API. With an in-house model, no data leaves the company. With a cloud model, what the AI reads is sent to the model's provider.
- What if the AI misreads something?
- A person checks what the AI produced before the work goes on. In a sheet, every value the AI reads shows the quote it came from, and rows below your confidence threshold go to a person. Reviewers can send work back with notes on what to fix, and who approved what is kept in the run history.
- What happens when a screen changes or a run stops?
- When a screen changes, the AI reads it again, relearns the step, and carries on. The relearned step is saved, and later runs repeat it. If a run still stops, ask the assistant right there, and it finds the cause and proposes a fix. A proposal is not saved until a person applies it.
- What happens to the RPA and systems we use today?
- Keep them. Kitewell operates screens the way a person does, so it works with systems that have no API. Move the robots that keep stopping and the work you gave up automating because it needs judgment, and leave fast, fixed processing in your current RPA.
- What does it cost?
- ¥14,800 per computer per month, or ¥148,000 per computer when paid yearly, before tax. A computer costs the same whether it builds or runs. You can try it free for 14 days. The one-month onboarding, where we build your first job together, is ¥500,000 before tax, credited to the first year if you go on.
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See this work in a demo
A 30-minute demo shows this workflow running. The 14-day free trial lets you check it on your own systems.